How to Choose a Trekking Agency in Nepal: Complete 2025 Guide

Choosing the right trekking agency in Nepal can make the difference between the trip of a lifetime and a dangerous, disappointing disaster. With over 2,000 registered trekking agencies operating across Nepal, the decision can feel overwhelming, especially for first-time trekkers.

This comprehensive guide will walk you through everything you need to know to select a safe, legitimate, and high-quality trekking operator. Whether you're planning to trek to Everest Base Camp, Annapurna Circuit, or any other route in the Himalayas, this guide will help you make an informed decision.

Why Your Agency Choice Matters

Your trekking agency choice determines everything from your safety at 17,000 feet to the authenticity of your cultural encounters. Poor company selection can lead to:

• Altitude sickness emergencies with untrained guides
• Substandard food and accommodation
• Unlicensed guides lacking emergency response skills
• Hidden costs that double your expected budget
• Unethical treatment of porters and guides
• Failed permits and checkpoint issues
• Inadequate insurance coverage

The stakes are high in the Himalayas. Let's ensure you make the right choice.

Do You Even Need an Agency?

Before we dive into agency selection, let's address whether you need one at all. This depends on your chosen trek and experience level.

When You MUST Use an Agency

Some treks legally require a registered guide from a licensed agency:

• Manaslu Circuit - Restricted area, mandatory guide
• Upper Mustang - Restricted area, mandatory guide
• Kanchenjunga Base Camp - Restricted area, mandatory guide
• Nar Phu Valley - Restricted area, mandatory guide
• Dolpo - Restricted area, mandatory guide
• Any peak climbing expedition
• Any restricted area trek

When You Can Trek Independently

Popular teahouse routes can be done solo if you're experienced:

• Everest Base Camp (with proper acclimatization knowledge)
• Annapurna Base Camp
• Poon Hill
• Langtang Valley
• Gokyo Lakes
• Mardi Himal

However, even on non-restricted routes, using an agency provides:

• Expert guides who know weather patterns and safe routes
• Emergency support and evacuation coordination
• Cultural interpretation and local knowledge
• Permit facilitation and checkpoint navigation
• Porter support for gear
• Accommodation booking during peak season

Types of Trekking Agencies in Nepal

Understanding the agency landscape helps you know what to expect at different price points.

Budget Operators ($20-40 per day)

What You Get:

• Basic teahouse accommodation
• Nepali guide (often less experienced)
• Standard dal bhat meals
• Minimal English-language support
• Group departures only
• Limited emergency support

Best For:

• Experienced trekkers on popular routes
• Those comfortable with basic conditions
• Budget-conscious travelers who don't need luxury

Red Flags at This Price:

• Unlicensed guides
• No emergency insurance
• Poor porter treatment
• Hidden costs for "extras"

Mid-Range Agencies ($50-80 per day)

What You Get:

• Better teahouse selection or lodges
• Experienced, English-speaking guides
• Varied meal options
• Flexible itineraries
• Small groups (4-10 people)
• Good emergency support
• Porter welfare compliance

Best For:

• Most first-time trekkers
• Those wanting comfort without luxury
• Trekkers who value guide expertise
• Families and couples

What to Expect:

• Proper licensing and insurance
• Responsive communication
• Detailed pre-trek briefings
• Quality equipment if needed
• Helicopter evacuation coordination

This is the sweet spot for most trekkers - adequate safety and comfort without paying for unnecessary luxury.

Luxury Operators ($100-200+ per day)

What You Get:

• Premium lodges when available
• Expert guides with medical training
• Gourmet meals and special diets
• Private treks or tiny groups
• Premium emergency support
• Helicopter options where possible
• Photography support
• Satellite communication
• Pre and post-trek luxury hotels

Best For:

• Older trekkers (50+) wanting comfort
• Those with limited time (helicopter shortcuts)
• Trekkers with medical concerns
• Photographers wanting prime positioning
• Honeymoon/celebration treks

Notable Operators:

• Ian Taylor Trekking
• Mountain Lodges of Nepal
• Ker & Downey
• Boundless Himalayas

Specialist Agencies

Solo Traveler Specialists:

• No single supplements
• Small group guaranteed departures
• Solo-friendly itineraries
• Social activities

Women-Only Trek Operators:

• All-female guide teams
• Women-friendly accommodation
• Safety focus for solo women
• Menstruation and hygiene support

Peak Climbing Specialists:

• Climbing permits and equipment
• Technical training
• High-altitude experience
• Safety gear and rope teams

Family Trek Specialists:

• Child-friendly itineraries
• Shorter days and lower altitudes
• Family porters and helpers
• Kid entertainment and education

Red Flags to Avoid

These warning signs indicate an agency you should NOT book with:

Additional Warning Signs

Website and Communication Red Flags:

• Outdated website with broken links
• No physical office address in Kathmandu
• Gmail/Yahoo email instead of company domain
• Copy-pasted content from other sites
• No response within 24-48 hours
• Spelling and grammar errors throughout
• Stock photos instead of real trek photos

Business Practice Red Flags:

• Won't let you meet your guide beforehand
• Refuse to show you insurance documents
• Can't provide client references
• Not listed on TAAN member directory
• Offer "special" unregistered routes
• Suggest breaking trekking regulations
• Won't discuss emergency procedures
• Unclear about porter wages and treatment

Itinerary Red Flags:

• Everest Base Camp in 9 days (unsafe - needs 12-14)
• No acclimatization days built in
• Too many trekking hours per day (8+ hours)
• Overnight altitude gains over 500m above 3,000m
• "Weather permitting" evacuation plans

Green Flags - Quality Indicators

Look for these positive signs of a reputable agency:

More Positive Signs

Professionalism Markers:

• Company website domain (@companyname.com)
• Physical office you can visit in Thamel/Kathmandu
• Listed on TripAdvisor, Google, Facebook with 50+ reviews
• Response to both positive and negative reviews
• Detailed FAQs that answer real questions
• Blog with useful trekking information
• Social media with regular updates and real photos
• Staff photos with names and roles

Operational Excellence:

• Pre-trek briefing offered (in-person or video)
• Gear checklist provided weeks in advance
• Option to rent missing gear
• Welcome/farewell dinners included
• Airport pickup included
• Kathmandu hotel coordination
• Flexibility for itinerary changes
• Clear cancellation policy
• Multiple payment options (not just cash)

Safety Focus:

• First aid kits described in detail
• Oximeter checks mentioned in itinerary
• Helicopter evacuation process explained
• Guide medical training certificates shown
• Satellite phone or communication device
• Acclimatization days clearly marked
• Alternative routes in case of weather
• Client medical questionnaire

Ethical Practices:

• Porter equipment lists (boots, jackets, etc.)
• Porter insurance documentation
• Fair wages disclosed
• Maximum porter loads (25kg max)
• Environmental policies (waste management)
• Local community support programs
• Responsible tourism certifications

20 Questions to Ask Before Booking

Ask these questions via email and on a call. How they answer tells you everything.

Licensing and Legal (MUST ASK)

1. "Can you provide your TAAN membership number?" - Should give you a number you can verify at taan.org.np
2. "What is your Nepal Tourism Board registration number?" - Should provide immediately
3. "How long has your company been operating?" - Look for 5+ years
4. "Do you have liability insurance, and can I see the certificate?" - Should say yes and provide
5. "Are your guides government-licensed? Can I see their credentials?" - Should proudly share

Safety and Emergency

6. "What is your emergency evacuation procedure?" - Should have detailed protocol
7. "Do you carry satellite phones or communication devices?" - Essential for remote areas
8. "What medical training do your guides have?" - Minimum: Wilderness First Aid
9. "What happens if I get altitude sickness?" - Should describe descent protocol and helicopter coordination
10. "What is the guide-to-client ratio?" - 1:6 maximum for high altitude, 1:4 ideal

Guides and Staff

11. "Can I meet or video call with my guide before booking?" - Good agencies say yes
12. "How experienced is the guide assigned to my trek?" - Should give specific years and treks completed
13. "Does the guide speak English fluently?" - Critical for communication
14. "What is your porter welfare policy?" - Should detail wages, equipment, insurance, load limits
15. "How do you ensure porter safety and fair treatment?" - Should have written policy

Pricing and Inclusions

16. "What exactly is included in the trek cost?" - Should provide itemized list
17. "What are the common additional costs I should budget for?" - Honest agencies warn you about drinks, showers, charging, etc.
18. "What is your payment schedule and cancellation policy?" - Should never ask for 100% upfront
19. "Do you charge extra for solo trekkers?" - Many do, but should be transparent
20. "Are permits included, and how do you handle permit applications?" - Should handle everything

Verification Checklist

Don't just take their word for it. Verify everything.

TAAN (Trekking Agencies Association of Nepal) Verification

How to Verify:

1. Visit www.taan.org.np/members
2. Search for the company name
3. Verify membership is current (renewed annually)
4. Call TAAN office: +977 1 4440921
5. Email verification request: taansecretariat@gmail.com

What TAAN Membership Means:

• Company is legally registered
• Required Rs 15,000 annual membership fee paid
• Subject to TAAN ethical guidelines
• Access to TAAN dispute resolution
• Insurance requirements met

Important Note: TAAN membership is not legally mandatory, but almost all legitimate agencies are members. Non-membership isn't automatically a red flag for very small operators, but it requires extra verification.

Nepal Tourism Board (NTB) Licensing

How to Verify:

1. Ask for Department of Tourism license number
2. Contact NTB Trade Division: +977 1 4256909
3. Visit NTB office in Kathmandu (Bhrikuti Mandap) in person
4. Check for tourism enterprise license

What NTB License Means:

• Legal authority to operate tourism business
• Minimum capital requirement met (NPR 25 lakh)
• Registered with government authorities
• Tax compliance verified

Insurance Coverage Verification

What to Check:

1. Company liability insurance - Coverage amount, expiry date, insurance provider
2. Guide and porter insurance - Medical, accident, death benefits for staff
3. Client insurance requirements - What they require from you

Red Flag: If they say "insurance is your responsibility" for guides/porters, this indicates poor ethics.

Ask For:

• Copy of insurance certificate
• Insurance provider contact details
• Coverage limits and exclusions
• Claim procedure documentation

Safety Record Research

How to Research:

1. TripAdvisor - Look for safety-related reviews
2. Google Reviews - Check for incident mentions
3. Facebook - Join Nepal trekking groups and ask
4. Reddit - r/Nepal and r/Trekking communities
5. LonelyPlanet Forum - Thorntree forums

What to Look For:

• Any mentions of accidents or emergencies
• How the company handled problems
• Guide competence in difficult situations
• Response to client medical issues

Warning Signs:

• Multiple mentions of altitude sickness
• Guides pushing clients too hard
• Inadequate emergency response
• Dismissing client concerns

Reviews and References

Where to Check:

1. TripAdvisor - Most comprehensive, but can be gamed
2. Google Reviews - Harder to fake, local verification
3. Facebook Page Reviews - Good for recent feedback
4. TourRadar - If they list tours there
5. Trustpilot - International verification

How to Spot Fake Reviews:

• All 5-star reviews (suspicious)
• Reviews posted in clusters on same dates
• Generic language ("Great experience!")
• Similar writing styles across reviews
• No specific details about the trek
• Reviews from profiles with no other reviews

How to Evaluate Real Reviews:

• Look for recent reviews (last 6 months)
• Read the 3-star reviews (most honest)
• Check if company responds to complaints
• Look for specific details and trek names
• Verify photos match the company's offerings

Ask for Direct References:

• Request 3-5 recent client emails
• Ask for clients from your country
• Contact them directly with questions
• Ask about value, safety, and guide quality

Contract Review - What to Look For

Never trek without a written contract. Here's what it must include:

Essential Contract Elements

Trek Details:

• Exact itinerary with dates and locations
• Accommodation standard specified
• Meal plan clearly outlined
• Transportation details (flights, jeeps, buses)
• Number of guide(s) and porter(s) assigned

Pricing Breakdown:

• Base trek cost
• All included services itemized
• Excluded costs listed
• Payment schedule (deposit and final payment)
• Currency specified (USD, EUR, NPR)
• Exchange rate policy

Cancellation and Refunds:

• Cancellation deadlines with penalties
• Refund process and timeline
• Weather cancellation policy
• Medical emergency cancellation
• Force majeure clause (earthquakes, political unrest)

Responsibilities:

• Agency responsibilities clearly listed
• Client responsibilities outlined
• Equipment provision details
• Permit handling process
• Insurance requirements for both parties

Emergency Procedures:

• Evacuation process documented
• Emergency contact numbers
• Helicopter rescue coordination
• Medical care arrangements
• Cost coverage for emergencies

Liability and Insurance:

• Liability limitations clearly stated
• Insurance coverage amounts
• What is and isn't covered
• Client insurance requirements specified

Red Flags in Contracts

Payment Terms - Safe Practices

How you pay matters for protecting your money and ensuring service delivery.

Standard Payment Structure

Typical Deposit: 20-30% to confirm booking Typical Final Payment: 70-80% before trek starts (but NOT 100%) Hold-back Amount: Some agencies allow 10% after trek completion

Safe Payment Methods

International Booking (From Home Country):

✅ RECOMMENDED:

• Bank transfer to verified company account (get official bank details)
• PayPal (despite fees, offers protection)
• Credit card via secure payment gateway (dispute protection)
• Booking platforms (TourRadar, Viator - they hold payment)

⚠️ USE WITH CAUTION:

• Western Union (no protection, but widely used)
• Wise/TransferWise (cheaper than banks, minimal protection)

❌ AVOID:

• Cash sent by mail
• Cryptocurrency
• Personal accounts (must be company account)

In Nepal (After Arrival):

✅ RECOMMENDED:

• USD cash (easy, no fees, but carry risk)
• Bank transfer from Nepal bank account
• Credit card at office (2-4% fee typical)

⚠️ ACCEPTABLE:

• Cash to hotel for agency (if trusted hotel)

❌ AVOID:

• Cash to random "representatives"
• Payment at unauthorized locations
• Payment without receipt

Payment Red Flags

Protection Strategies

Get Documentation:

• Official receipt for every payment
• Payment linked to specific contract number
• Email confirmation of payment received
• Bank transfer references saved

Split Payments:

• Deposit to book (30%)
• Second payment after arrival and office visit (60%)
• Final payment after trek (10%) - if agency agrees

Use Protection Methods:

• Credit card offers charge-back protection
• PayPal offers dispute resolution
• Document everything in writing

Keep Records:

• All email communications
• Payment receipts
• Contract copy
• Bank transfer confirmations
• Credit card statements

Group vs Private Treks - Comparison

Understanding the differences helps you choose the right booking type.

Group Trek Advantages

Cost Savings:

• Shared guide and porter costs
• 30-40% cheaper than private treks
• No solo supplement

Social Benefits:

• Meet fellow trekkers
• Built-in trekking buddies
• Shared experience and motivation
• Group photos and memories

Set Structure:

• Proven itinerary
• Regular departures
• Organized logistics

Best For:

• Solo travelers on budget
• Social people who enjoy groups
• First-time trekkers wanting community
• Flexible schedules

Group Trek Disadvantages

Fixed Schedule:

• Must match departure dates
• Pace set by slowest member
• Can't adjust itinerary
• Limited date options

Less Personal:

• Guide attention divided
• May not click with group
• Personality conflicts possible
• Less cultural interaction

Group Dynamics:

• Different fitness levels
• Various personalities
• Potential conflicts
• Pace compromises

Private Trek Advantages

Flexibility:

• Choose your own dates
• Customize itinerary
• Change plans if needed
• Set your own pace

Personal Service:

• Guide's full attention
• Deeper cultural exchanges
• More local interaction
• Better photos (guide helps)

Privacy:

• No strangers
• Intimate experience
• Quiet mornings and evenings
• Personal conversations

Safety:

• Guide focuses only on you
• Immediate response to issues
• Faster decision-making
• Customized acclimatization

Best For:

• Couples and families
• Those with specific dates
• Photographers wanting flexibility
• People seeking authentic experience
• Those who want custom pace

Private Trek Disadvantages

Higher Cost:

• Full guide/porter costs
• 30-40% more expensive
• Solo supplement very high (50-100% extra)

Less Social:

• No trekking buddies
• Only guide interaction
• Can feel lonely for solo trekkers
• No group energy

More Responsibility:

• Decision-making on you
• Less proven itinerary
• Must communicate needs clearly

Fixed Departure vs Custom Itinerary

Related to but different from group vs private.

Fixed Departure Treks

What They Are:

• Set itinerary on specific dates
• Usually group treks (but can be "guaranteed departures")
• Published schedules (often months in advance)
• Same route each time

Advantages:

• Lower cost (economies of scale)
• Proven itinerary (tested many times)
• Guaranteed to run (minimum 2 people)
• Easy booking (click and pay)
• Other trekkers joining
• Regular seasonal timing

Disadvantages:

• No itinerary changes
• Fixed dates only
• Standard pace
• Can't extend or shorten

Best For:

• Budget-conscious trekkers
• Flexible schedules
• Popular routes (EBC, ABC, Annapurna Circuit)
• First-timers on proven routes
• Peak season travel

Typical Fixed Departures:

• Every Saturday for EBC (peak season)
• Every 2 weeks for Annapurna Circuit
• Monthly for remote treks
• Weekly for ABC

Custom Itinerary Treks

What They Are:

• Designed for your specific needs
• Any start date (weather permitting)
• Modified route options
• Extended or shortened
• Combined routes

Advantages:

• Perfect fit for your schedule
• Customized to fitness level
• Add or remove rest days
• Choose accommodation level
• Combine multiple routes
• Special requests accommodated

Disadvantages:

• Higher cost (20-40% more)
• Requires more planning
• Less "proven" than fixed routes
• Agency must create custom quote
• May require minimum group size

Customization Options:

• Start and end dates
• Number of rest days
• Accommodation standard
• Meal preferences
• Porter vs no porter
• Side trips and extensions
• Combined trek routes
• Helicopter options

Best For:

• Specific date requirements
• Unique fitness or health needs
• Families with children
• Photographers wanting extra days
• Those combining multiple routes
• Extended trips (3+ weeks)
• Special celebrations (birthdays, etc.)

Example Customizations:

• Everest Base Camp with extra acclimatization day
• Annapurna Circuit with Tilicho Lake extension
• Langtang + Gosainkunda combination
• ABC with helicopter return
• EBC with Gokyo Lakes combination

Porter and Guide Treatment - Ethical Considerations

This is crucial. How an agency treats staff tells you everything about their ethics.

Why Porter Welfare Matters

Porters are the backbone of Himalayan trekking. Many agencies exploit them with:

• Inadequate wages (as low as $10-15/day)
• No proper equipment (no jackets, boots, or gear)
• Overloading (30-40kg instead of legal 25kg max)
• No insurance coverage
• No accommodation or meals
• Working while sick or injured

Ethical trekking means ensuring porters are treated fairly.

Porter Welfare Standards

IPPG (International Porter Protection Group) Standards:

Equipment Required:

• Warm jacket or down coat
• Proper trekking boots (not sandals)
• Gloves and warm hat
• Sunglasses and sun protection
• Sleeping bag rated for altitude
• Weatherproof clothing

Working Conditions:

• Maximum load: 25kg (excluding porter's personal gear)
• Adequate food and accommodation
• Same lodging standard as clients (or nearby)
• Medical care if needed
• Insurance coverage
• Fair wages (minimum $18-20/day)

Your Responsibility:

• Check porter loads aren't excessive
• Ensure they have proper gear
• Observe if they're eating and sleeping well
• Report concerns to agency immediately
• Tip directly (don't rely on agency to distribute)

Questions to Ask About Porter Treatment

1. "What is your porter welfare policy?" - Should have written policy
2. "What equipment do you provide to porters?" - Should list boots, jacket, etc.
3. "What is the maximum porter load?" - Should say 25kg maximum
4. "Are porters insured? Can I see the insurance?" - Should say yes and provide proof
5. "What wages do porters receive?" - Should be $18-20+ per day
6. "Where do porters sleep and eat?" - Should be in teahouses with meals
7. "What happens if a porter gets sick or injured?" - Should have medical protocol

Guide Treatment and Qualifications

Guide Certification Levels:

Trekking Guide:

• Basic level certification
• 21-day training course
• English language requirement
• First aid basics
• Suitable for established trails

Senior Trekking Guide:

• 5+ years experience required
• Advanced training
• Better English skills
• Leadership capabilities
• Emergency management

Mountain Guide:

• Technical climbing certification
• Required for peak climbing
• Rope and rescue training
• High-altitude expertise
• Medical training (Wilderness First Responder)

What to Verify:

• Government license number
• Years of experience (ask specific number)
• Number of times they've done your trek
• Language skills (test in phone call)
• First aid certification
• Emergency training
• Special skills (photography, birds, culture)

Fair Guide Treatment:

• Fair wages ($25-35/day for standard guide)
• Proper equipment provided
• Insurance coverage
• Reasonable working hours
• Rest days paid
• Accommodation and meals
• Tips expected but not required for fair service

Ethical Agency Indicators

Good Signs:

• Porter welfare policy prominently displayed on website
• IPPG or similar certification
• Photos show porters with proper gear
• Staff testimonials on website
• Long-term staff (low turnover)
• Training programs for staff
• Fair trade or B-Corp certification

Bad Signs:

• Won't discuss porter treatment
• "Porters are independent contractors" (avoiding responsibility)
• Extremely cheap prices (cutting costs via staff wages)
• No visible porter policy
• Can't show insurance documents
• High staff turnover

What's Included vs Add-ons

Understanding what's in your package prevents budget surprises.

Typically Included in Trek Packages

Transportation:

• Kathmandu to trailhead (bus or flight)
• Return transportation
• Airport pickup (sometimes)

Accommodation:

• Teahouse/lodge during trek
• Twin-sharing basis
• Basic rooms (private or shared depending on package)
• Kathmandu hotel night(s) before/after trek (sometimes)

Meals:

• Breakfast, lunch, dinner during trek
• Tea or coffee with meals
• Limited menu from teahouse options

Staff:

• Licensed trekking guide
• Porter(s) (carrying 10-15kg of your gear per porter)
• Staff accommodation and meals
• Staff insurance

Permits and Fees:

• National park entry permits
• TIMS card
• Local area fees
• Guide and porter permits

Other:

• First aid kit
• Oximeter for altitude monitoring
• Duffel bag (usually must be returned)
• Company t-shirt or certificate

Typically NOT Included (Extra Costs)

Meals and Drinks:

• Bottled water ($1-3 per liter, increasing with altitude)
• Soft drinks and alcohol ($2-5)
• Hot drinks beyond basic tea/coffee ($2-4)
• Snacks and chocolate ($2-5)
• Meals in Kathmandu (except included nights)

Accommodation:

• Hot shower (£2-5 per shower, increasing with altitude)
• WiFi charging (£1-3 per device)
• Extra nights in Kathmandu
• Single room supplement ($200-300 for entire trek)

Flights:

• International flights to/from Kathmandu
• Domestic flights (Kathmandu-Lukla $300-370 return)
• Helicopter options (if not included)

Gear:

• Sleeping bag rental ($1-2 per day)
• Down jacket rental ($1-2 per day)
• Trekking poles rental ($1 per day)
• Personal gear purchases

Services:

• Visa on arrival ($30-50 depending on duration)
• Travel insurance (required, $80-150)
• Tips for guide and porters (budget $100-150)
• Laundry ($3-5 per load)
• Battery charging in remote areas ($2-5)

Emergency:

• Helicopter evacuation ($3,000-5,000) - covered by insurance
• Extra accommodation if delayed
• Extra porter if you can't carry your daypack
• Medical treatment

Budget Planning

For 14-Day EBC Trek (Mid-Range Agency):

Included in Package: $1,200

• Guide, porters, accommodation, basic meals, permits, transport

Additional Costs to Budget:

• Lukla flights: $350
• Hot showers: $30-50
• Bottled water: $40-60
• Snacks and drinks: $80-100
• Charging: $20-30
• Tips: $120-150
• Contingency: $200
• Total Extra: $840-940

Total EBC Cost: $2,040-2,140 (not including gear, insurance, visa)

Questions About Inclusions

1. "Can you provide an itemized inclusions list?"
2. "What meals are included - all three daily or just breakfast?"
3. "Are hot showers included or extra?"
4. "Is WiFi and charging included?"
5. "What drinks are included with meals?"
6. "Are domestic flights included?"
7. "Is airport pickup included?"
8. "How many nights in Kathmandu are included?"
9. "Is single room supplement available and what's the cost?"
10. "Are sleeping bags and down jackets provided or rental?"

Cancellation Policies - What to Check

Life happens. Understand cancellation terms before booking.

Standard Cancellation Terms

Typical Structure:

60+ Days Before Trek:

• Deposit forfeited or partial refund
• 10-20% cancellation fee
• Remainder refunded

30-59 Days Before:

• 30-50% of total cost forfeited
• Remainder refunded or credit for future

15-29 Days Before:

• 50-75% forfeited
• Little to no refund

Less Than 14 Days:

• 100% forfeited
• No refund

No-Show:

• 100% forfeited
• No refund

What Should Be Covered

Medical Cancellation:

• Doctor's note required
• May allow partial refund or rescheduling
• Travel insurance should cover this

Weather Cancellation:

• If trek can't start due to weather (flights cancelled)
• Usually allows rescheduling without penalty
• Full cancellation may forfeit deposit

Force Majeure:

• Earthquake, political unrest, pandemic
• Policies vary widely - this is crucial to clarify
• Some agencies offer full refund, others credit only

On-Trek Cancellation:

• If you must leave trek early due to illness
• Usually no refund for unused days
• Emergency evacuation costs separate
• Travel insurance may cover lost trip value

Questions About Cancellations

1. "What is your cancellation policy with exact percentages and deadlines?"
2. "Can I reschedule instead of cancel?"
3. "What happens if flights to Lukla are cancelled for days?"
4. "What if I get injured before the trek and have a doctor's note?"
5. "What if Nepal closes to tourists (like COVID)?"
6. "Do you offer any travel insurance or recommend providers?"
7. "What happens if I get altitude sickness and must descend early?"
8. "Can someone else take my place if I cancel?"

Travel Insurance Considerations

Why You Need It:

• Covers emergency helicopter evacuation ($3,000-5,000)
• Covers medical treatment in Kathmandu
• Covers trip cancellation for valid reasons
• Covers lost baggage and gear
• Provides emergency assistance

What to Look For:

• Coverage up to altitude of your trek (many cap at 5,000m - inadequate for EBC)
• Helicopter evacuation explicitly covered
• Pre-existing conditions clarity
• Adventure sports coverage (trekking included)
• Minimum $100,000 medical coverage
• Trip cancellation coverage matching your trek cost

Recommended Providers for Nepal Trekking:

• World Nomads (popular with trekkers)
• Global Rescue (premium, unlimited altitude)
• IMG Global (good value, high limits)
• SafetyWing (digital nomads)
• Allianz (widely available)

Communication - Response Time, Language, Clarity

How an agency communicates tells you how they'll operate.

Response Time Expectations

Initial Inquiry:

• First response: 24-48 hours (considering time zones)
• Detailed quote: 2-3 days
• Follow-up questions: 12-24 hours

After Booking:

• Immediate confirmation: Within 24 hours
• Contract sent: Within 48 hours
• Pre-trek details: 2 weeks before trek
• Final confirmations: 1 week before

Red Flags:

• No response for 3+ days
• Inconsistent response times
• Different people giving different information
• Ignoring specific questions

Green Flags:

• Quick, comprehensive first response
• Proactive communication (sending information before asked)
• After-hours or weekend responses
• Multiple contact methods provided

Language Competency

Minimum Standard:

• Guide should speak conversational English
• Office staff should speak clear English for bookings
• Written communication should be clear and professional

Testing Language Skills:

• Have a phone or video call before booking
• Ask complex questions to test understanding
• Gauge whether you can communicate in emergencies
• Check if they understand your specific needs

Language Red Flags:

• Can't understand your questions
• Responses don't answer what you asked
• Many spelling/grammar errors suggesting poor English
• Reluctance to have a phone call
• Using translation tools for basic questions

Clarity and Professionalism

Good Communication Indicators:

• Answers all your questions in one response
• Volunteers important information
• Asks about your experience and fitness
• Provides detailed itineraries without asking
• Explains costs clearly
• Shares policies proactively
• Uses professional email addresses

Poor Communication Indicators:

• Vague, short answers
• Only answers one question at a time
• Provides different information than website
• Pushy sales tactics
• Won't answer specific questions
• Dismissive of concerns
• Unprofessional tone

Key Communication Checkpoints

Before Booking:

• Detailed quote with inclusions/exclusions
• Sample itinerary
• Agency credentials shared
• Questions answered thoroughly

After Booking:

• Booking confirmation with dates and package
• Contract provided
• Payment receipt
• Gear list sent
• Pre-trek preparation guide

Pre-Trek (2 weeks before):

• Final itinerary
• Guide contact information
• Airport pickup details
• Hotel information
• What to bring on trek day

During Trek:

• Emergency contact numbers work
• Agency reachable if needed
• Flexible to situation changes

Post-Trek:

• Follow-up asking about experience
• Certificate or completion documentation
• Request for review (politely)
• Open to feedback

Best Time to Book - How Far in Advance

Timing your booking affects price, availability, and flexibility.

Peak Season Booking (October-November, March-May)

Book 3-6 Months in Advance:

Why:

• Limited teahouse rooms (especially nice ones)
• Lukla flights often fully booked
• Best guides get booked early
• Group departures fill up
• Helicopter evacuation capacity limited

Advantages of Early Booking:

• Better choice of agencies
• More flexibility in dates
• Often small early-bird discounts (5-10%)
• Time to prepare physically
• Better flight options

Last-Minute Booking (2-4 weeks before):

• Still possible but limited choices
• May have to join groups with random start dates
• Lower-quality guides available
• Teahouse options limited
• Last-minute flight booking expensive
• Sometimes desperate agencies offer discounts

Off-Season Booking (June-September monsoon, December-February winter)

Book 1-3 Months in Advance:

Why:

• Plenty of availability
• Agencies hungry for business
• Better negotiation leverage
• Good guides still available

Advantages:

• Better prices (10-20% discounts possible)
• Private treks at group prices sometimes
• Flexibility in start dates
• More customization options
• No crowds on trail

Restricted Area Treks

Book 4-12 Months in Advance:

Why:

• Permit applications take time (Manaslu, Mustang, Kanchenjunga)
• Very limited agency capacity
• Small number of departures annually
• Higher demand for limited spots
• Complex logistics requiring advance planning

Custom Itineraries

Book 3-6 Months in Advance:

Why:

• Time for itinerary design
• Back-and-forth communication
• Special accommodation booking
• Guide assignment
• Permit arrangement

Budget Considerations

Early Bird Discounts:

• Some agencies offer 5-10% for booking 6+ months ahead
• Most common for peak season group departures
• Usually limited spots at discount price

Last-Minute Discounts:

• 1-2 weeks before departure
• Agencies trying to fill group departures
• Typically 10-15% off
• Very risky strategy (might not find any trek)

Off-Season Pricing:

• 10-20% cheaper than peak season
• More negotiable
• Private trek deals more common

Where to Find Agencies

Different booking locations have different advantages.

Online (From Home Country)

Advantages:

• Time to research thoroughly
• Compare multiple agencies easily
• Read reviews extensively
• Email communication trail
• Payment protection options
• Book exact dates needed

Disadvantages:

• Can't meet guide in person
• No office visit verification
• Harder to verify legitimacy
• Payment fees (bank/PayPal)
• Less flexible negotiation

Best Online Platforms:

• Agency direct websites
• TourRadar (aggregator with protection)
• Viator (Tripadvisor company)
• GetYourGuide
• Google Maps (find agencies, read reviews)

How to Book Online Safely:

1. Extensive review reading
2. TAAN verification via website
3. Video call with agency
4. Written contract before payment
5. Incremental payments
6. Credit card or PayPal for protection

In Kathmandu (After Arrival)

Advantages:

• Meet guide face-to-face
• Visit physical office
• Verify credentials in person
• Better negotiation leverage
• Pay in cash (no fees)
• Last-minute flexibility
• Local recommendations

Disadvantages:

• Pressure to book quickly
• Limited time to research
• Jet-lagged decision-making
• May not get first-choice dates
• Peak season may be full
• Lose preparation time

Best Locations in Kathmandu:

• Thamel - Tourism district, 100+ agencies
• Jyatha - Just south of Thamel, quieter
• Chhetrapati - Mix of agencies and shops

How to Book in Kathmandu:

1. Visit 3-5 offices in person
2. Ask all your questions face-to-face
3. Compare quotes and offerings
4. Check TAAN membership at office
5. Meet assigned guide if possible
6. Sleep on it - don't book first day
7. Return to preferred agency with questions
8. Review contract carefully
9. Book and get receipt

Timeline for Kathmandu Booking:

• Day 1-2: Recover from jet lag, initial visits
• Day 3: Compare notes, research online
• Day 4: Return visits, meet guides
• Day 5: Book chosen agency
• Day 6+: Final preparations, briefing
• Trek start: Day 7-10

Through Home Country Operators

Advantages:

• Local language support
• Familiar consumer protection laws
• Group departures from your country
• Meet fellow travelers beforehand
• All-inclusive packages (flights too)
• Higher accountability

Disadvantages:

• Significantly more expensive (30-50% markup)
• Less authentic experience
• Larger groups typically
• Less customization
• Extra middleman layer

When It Makes Sense:

• First-time international travelers
• Older trekkers (55+) wanting security
• Those uncomfortable with Asian travel
• Group departures from your city
• All-inclusive preference
• Travel agent relationship

Major International Operators:

• Intrepid Travel
• G Adventures
• REI Adventures
• KE Adventure Travel
• World Expeditions

Through Hotels in Nepal

Guest House Arrangements:

• Some guesthouses have agency partnerships
• Often commission-based (5-10% markup)
• Convenient but limited choice
• Quality varies widely

Use Carefully:

• Only book through established hotels
• Still verify TAAN membership yourself
• Meet guide before committing
• Check reviews of the agency (not just hotel)

Through Other Trekkers

Word-of-Mouth Recommendations:

• Meeting returning trekkers in Kathmandu
• Asking for guide contact
• Booking same guide independently

Advantages:

• Recent, direct experience
• Honest feedback
• Potentially cheaper (cutting agency)

Disadvantages:

• Guide might not be licensed for independent operation
• No agency backup or support
• Insurance complications
• Permit issues if guide isn't registered
• No recourse if problems arise

Best Practice:

• Get recommendation but book through guide's agency
• Verify guide has agency affiliation
• Ensure proper permits and insurance
• Don't pay guide directly unless registered business

Review Platforms - Where to Research

Not all review platforms are equally reliable.

TripAdvisor

Reliability: ★★★★☆ (4/5)

Advantages:

• Largest volume of reviews
• Detailed trek reports
• Photo verification
• Long history (can see multi-year patterns)
• Can filter by rating and date

Disadvantages:

• Some fake reviews
• Can be gamed by agencies
• Competitor sabotage (fake bad reviews)
• Pay-to-rank listings

How to Use:

• Read 3-star reviews (most honest)
• Look for detailed, specific reviews
• Check reviewer's profile (do they review other places?)
• Focus on recent reviews (last 6 months)
• Look for patterns in criticisms
• Check agency responses to negative reviews

Red Flags:

• All 5-star or all 1-star reviews
• Generic praise without specifics
• Reviews clustered on same dates
• Reviewer only reviewed this agency
• Agency doesn't respond to any reviews

Green Flags:

• Mix of 4 and 5 stars (realistic)
• Detailed trek descriptions
• Photos from various clients
• Agency responds professionally to criticism
• Consistent praise for specific guides (named)

Google Reviews

Reliability: ★★★★★ (5/5)

Advantages:

• Harder to fake (Google verification)
• Local guide reviews often included
• Location-based (can see office location)
• Recent reviews prioritized
• No pay-to-rank

Disadvantages:

• Fewer reviews for many agencies
• Less detailed than TripAdvisor
• Some agencies don't have profile

How to Use:

• Essential for verification
• Check if address matches claimed location
• Look for guide/porter reviews (very telling)
• Check photos uploaded by clients
• Look at how agency responds

Facebook Page Reviews

Reliability: ★★★★☆ (4/5)

Advantages:

• Linked to real profiles
• Recent activity visible
• Can message reviewers directly
• Hard to fake with active profiles
• Agency responsiveness visible

Disadvantages:

• Agencies can hide reviews
• Less formal than other platforms
• Fewer reviews typically
• Easier to filter out negatives

How to Use:

• Check if agency responds to messages
• Look at posted client photos
• Check if page is regularly updated
• Join Nepal trekking groups for questions

TourRadar

Reliability: ★★★★☆ (4/5)

Advantages:

• Verified bookings only (can't fake)
• Aggregates multiple agencies
• Payment protection
• Comparison tools

Disadvantages:

• Only for agencies listed on platform
• Smaller sample size
• Recent platform (less history)
• Markup prices

How to Use:

• Excellent for comparing similar treks
• Trust the ratings (verified purchases)
• Use for initial shortlist
• Book direct after finding agency (save money)

Reddit (r/Nepal, r/Trekking)

Reliability: ★★★★★ (5/5) for honesty

Advantages:

• Brutally honest feedback
• No commercial incentive
• Detailed trip reports
• Active community
• Can ask questions directly

Disadvantages:

• Unstructured information
• Small sample size
• Need to search through posts
• Sometimes overly negative

How to Use:

• Search for agency names
• Post asking for recommendations
• Read trip reports thoroughly
• Ask about specific concerns
• Very valuable for red flags

LonelyPlanet Thorn Tree Forums

Reliability: ★★★★☆ (4/5)

Advantages:

• Experienced travelers
• Detailed discussions
• Long-term perspective
• Independent community
• No agency incentive

Disadvantages:

• Less active than before
• Older information
• Requires searching
• Sometimes outdated advice

How to Use:

• Search for trek-specific forums
• Read multi-year discussions
• Look for veteran traveler advice
• Cross-reference with recent info

What to Look For in Reviews

Good Reviews Mention:

• Specific guide names
• Exact trek dates
• Specific teahouse names
• Challenges faced and how handled
• Cost breakdowns
• What wasn't included
• Food quality specifics
• Communication quality

Bad Reviews to Trust:

• Detailed explanation of what went wrong
• Not overly emotional
• Mentions specific dates and locations
• Describes agency's response
• Provides evidence (photos, receipts)
• Other reviewers confirm similar issues

Reviews to Ignore:

• Generic praise ("best trek ever!")
• No specific details
• Overly emotional (extremely positive or negative)
• Mentions competitor agency in bad review
• Single-sentence reviews
• Reviewer has no other reviews

Agency Comparison Framework

Use this system to compare agencies objectively.

Create a Comparison Spreadsheet

Columns to Track:

1. Agency Name
2. TAAN Member (Y/N)
3. Years in Operation
4. Total Cost
5. Inclusions (score 1-10)
6. Guide Experience (years)
7. Communication Quality (1-10)
8. Review Average (TripAdvisor, Google)
9. Response Time (hours)
10. Flexibility (1-10)
11. Porter Policy (Y/N)
12. Insurance Verified (Y/N)
13. Overall Score

Scoring System

Communication Quality (1-10):

• 1-3: Slow, unclear, unhelpful
• 4-6: Adequate, some delays
• 7-8: Prompt, clear, helpful
• 9-10: Exceptional, proactive, detailed

Inclusions Completeness (1-10):

• 1-3: Bare minimum
• 4-6: Standard (permits, basic meals, guide)
• 7-8: Good (add gear, more meals)
• 9-10: Comprehensive (all meals, gear, extras)

Flexibility (1-10):

• 1-3: Rigid, no changes possible
• 4-6: Some customization
• 7-8: Flexible on most items
• 9-10: Fully custom itinerary

Deal Breakers (Automatic Disqualification)

• Not TAAN registered (unless very small, verified otherwise)
• No NTB license
• Won't provide insurance proof
• Price less than 50% of average
• No porter welfare policy
• Poor communication (3+ days no response)
• Numerous recent bad reviews
• Can't verify any credentials

Decision Matrix

Once you have 3-5 shortlisted agencies:

Weight Your Priorities:

• Safety/Experience: 30%
• Cost: 20%
• Communication: 20%
• Flexibility: 15%
• Ethics (porter treatment): 15%

Score Each Category 1-10, multiply by weight, sum for total.

Example:

Agency A:

• Safety: 9 × 0.30 = 2.7
• Cost: 6 × 0.20 = 1.2 (expensive)
• Communication: 9 × 0.20 = 1.8
• Flexibility: 8 × 0.15 = 1.2
• Ethics: 10 × 0.15 = 1.5
• Total: 8.4/10

Agency B:

• Safety: 7 × 0.30 = 2.1
• Cost: 9 × 0.20 = 1.8 (budget)
• Communication: 6 × 0.20 = 1.2
• Flexibility: 5 × 0.15 = 0.75
• Ethics: 6 × 0.15 = 0.9
• Total: 6.75/10

Even though Agency B is cheaper, Agency A scores higher on priorities.

Frequently Asked Questions

How much should I budget for a trekking agency in Nepal?

Budget ranges by trek:

• Everest Base Camp (12-14 days): $800-1,500 (budget to luxury)
• Annapurna Circuit (15-18 days): $900-1,600
• Annapurna Base Camp (7-10 days): $500-900
• Langtang Valley (7-9 days): $450-800
• Manaslu Circuit (14-16 days): $1,200-2,000 (restricted area)
• Upper Mustang (10-12 days): $1,800-3,000 (restricted, expensive permits)

Quality mid-range agencies typically charge $60-80 per trekking day. Less than $50/day requires careful verification.

Can I hire a guide independently instead of using an agency?

Technically yes, but not recommended. Independent guides must have proper business registration and licenses. Most guides work for agencies for insurance, permit facilitation, and logistical support. If you hire independently:

• Verify guide has trekking guide license
• Ensure they carry insurance
• Confirm they can obtain permits
• Get written agreement on costs
• Understand you have no agency backup if issues arise

For restricted area treks, you MUST book through a registered agency.

How do I verify TAAN membership?

1. Visit www.taan.org.np/members
2. Search for agency name in member list
3. Call TAAN office: +977 1 4440921
4. Email: taansecretariat@gmail.com with agency name
5. Visit TAAN office in Kathmandu: Maligaun, near Pashupatinath

Ask the agency for their TAAN membership certificate - legitimate members have it readily available.

What if the agency goes out of business before my trek?

This is rare but possible. Protection strategies:

• Book with established agencies (5+ years operation)
• Pay deposit only initially (30%), balance before trek
• Use credit card or PayPal (chargeback protection)
• Book through platforms like TourRadar (payment protection)
• Get travel insurance with tour operator failure coverage
• Book closer to departure (3 months vs 12 months)

If it happens:

• Contact TAAN immediately (they may help find alternative)
• File chargeback with credit card
• Claim on travel insurance
• Report to Nepal Tourism Board

Should I book a group trek or private trek?

Choose GROUP if:

• Budget is primary concern
• You're traveling solo and want company
• You're flexible on dates
• You enjoy meeting new people
• First-time trekker wanting community

Choose PRIVATE if:

• You have specific dates
• Traveling with partner/family
• Want customized itinerary
• Prefer intimate experience
• Need flexible pace
• Photographer wanting flexibility

Cost difference: Private treks cost 30-40% more than group departures. For solo trekkers, private can be 50-100% more expensive.

How far in advance should I book?

Peak Season (Oct-Nov, Mar-May): 3-6 months Monsoon Season (Jun-Sep): 1-3 months Winter Season (Dec-Feb): 1-3 months Restricted Area Treks: 4-12 months Last-Minute: 2-4 weeks possible but limited choices

Booking 3-4 months ahead is ideal - good availability without over-committing too early.

What questions should I ask about guide qualifications?

Essential questions:

1. "Is the guide government-licensed? License number?"
2. "How many years of guiding experience?"
3. "How many times has this guide done [specific trek]?"
4. "What first aid or medical training does the guide have?"
5. "What languages does the guide speak?"
6. "Can I speak with or meet the guide before booking?"
7. "Will this guide be with us the entire trek?"
8. "What is the guide-to-client ratio?"

Request guide's CV or credentials if available.

Are cheap trekking agencies safe?

Price alone doesn't determine safety, but extremely cheap agencies ($20-40/day for EBC) often cut corners on:

• Guide training and licensing
• Insurance coverage
• Food quality
• Emergency support
• Porter treatment
• Equipment quality

Safe budget strategies:

• Book with verified TAAN members
• Check reviews extensively
• Verify insurance coverage
• Ensure guide is licensed
• Confirm emergency procedures
• Check porter treatment policy

Some excellent small agencies offer fair prices with quality service. The key is verification, not price.

What happens if I get sick or injured on the trek?

Reputable agencies should:

1. Assess severity with guide (medical training)
2. Administer basic first aid
3. Arrange immediate descent if altitude sickness
4. Contact emergency services if needed
5. Coordinate helicopter evacuation if serious
6. Stay with you or assign staff to accompany
7. Handle hospital admission in Kathmandu
8. Coordinate with insurance company
9. Contact your emergency contacts

Before booking, ask:

• "What is your emergency procedure?"
• "Do you carry satellite communication?"
• "Have you coordinated helicopter rescues before?"
• "Who pays for evacuation upfront?" (You or insurance)
• "Will someone stay with me if I must descend?"

Your travel insurance should cover helicopter evacuation ($3,000-5,000).

How can I tell if reviews are fake?

Fake Review Red Flags:

• All 5-star ratings
• Generic, vague praise
• Posted in clusters (same dates)
• Reviewer has no other reviews
• Similar writing style across reviews
• No specific trek details
• Stock photos or no photos
• Overly emotional language
• Perfect grammar (copy-paste)

Real Review Indicators:

• Mix of ratings (4-5 stars mostly)
• Specific details (guide names, teahouses, dates)
• Unique photos from trek
• Reviewer has other location reviews
• Realistic complaints mentioned
• Balanced perspective
• Natural writing style
• Recent dates spread out

What should be in a trekking contract?

Essential contract elements:

Trek Details:

• Exact dates and itinerary
• Accommodation standard
• Meal plan
• Number of staff (guides, porters)

Pricing:

• Total cost broken down
• Payment schedule
• What's included/excluded
• Currency specified

Cancellation:

• Cancellation deadlines and penalties
• Refund process
• Force majeure policy
• Medical cancellation terms

Emergency:

• Evacuation procedures
• Insurance requirements
• Emergency contacts

Liability:

• Agency and client responsibilities
• Insurance coverage details
• Dispute resolution process

Request English contract, review carefully, don't sign until all questions answered.

Is it better to book online or in Kathmandu?

Book Online (From Home) if:

• Peak season trek (accommodation limited)
• Specific dates required
• Prefer thorough research time
• Want deposit protection
• Restricted area trek (long permit process)

Book in Kathmandu if:

• Off-season or shoulder season
• Flexible on dates
• Want to meet guide first
• Comfortable negotiating
• Want to verify office/credentials in person

Hybrid approach (best):

• Research and shortlist online
• Contact 3-5 agencies via email
• Pay deposit to hold dates
• Finalize details after arrival
• Meet guide before paying balance

How do I ensure porters are treated ethically?

Before Booking:

• Ask for written porter welfare policy
• Verify insurance coverage for porters
• Confirm maximum porter load (25kg)
• Ask what equipment is provided
• Check for IPPG or KEEP certification

During Trek:

• Observe porter gear (boots, jacket, etc.)
• Check load weight isn't excessive
• Ensure porters eat and sleep adequately
• Report concerns immediately
• Tip porters directly (don't rely on agency distribution)

Red Flags:

• Porter wearing sandals at altitude
• No warm clothing provided
• Overloaded baskets
• Porters eating separately (lower quality food)
• Porters sleeping outside

Ethical agencies proudly display porter policies. If they won't discuss it, they're hiding poor treatment.

What's included in trekking agency packages?

Typically Included:

• Licensed guide and porter(s)
• Accommodation (teahouse, twin-sharing)
• Meals during trek (breakfast, lunch, dinner)
• Permits and fees (TIMS, park entry)
• Transport to/from trailhead
• Staff insurance, meals, accommodation
• First aid kit

Typically NOT Included:

• International flights
• Nepal visa
• Travel insurance
• Domestic flights (Lukla, Pokhara)
• Bottled water and drinks
• Hot showers and WiFi charging
• Extra accommodation in Kathmandu
• Meals in Kathmandu
• Tips for guide/porters
• Personal gear
• Helicopter options

Always request detailed inclusions/exclusions list before booking.

Can I book directly with a guide instead of an agency?

Possible but not recommended unless:

Guide has:

• Business registration
• Trekking guide license
• Insurance coverage
• Permit acquisition ability
• Emergency support network

Risks:

• No agency backup if guide gets sick
• Permit complications for restricted areas
• Insurance coverage unclear
• No recourse if problems
• May violate regulations

Better approach:

• Book through guide's registered agency
• Request specific guide be assigned
• Verify agency affiliation
• Ensure proper insurance and permits

For non-restricted teahouse treks, experienced independent guides can work, but verify credentials thoroughly.

What if my flight to Lukla is cancelled?

Common scenario, especially in bad weather. Reputable agencies should:

Prepare with:

• Buffer days in itinerary (1-2 extra days built in)
• Alternative route options (helicopter, vehicle to Jiri)
• Flexible return flights
• Extra accommodation in Kathmandu covered

If Delayed:

• Daily weather updates
• Rescheduling assistance
• Hotel arrangements
• Alternative activities in Kathmandu
• Trek shortening if needed

Costs:

• Extra Kathmandu nights usually on you
• Helicopter alternative expensive ($500pp instead of $350)
• Shortened trek - no refund for missed days typically
• Travel insurance may cover some costs

Prevention:

• Build buffer days into schedule
• Book early morning flights (better weather)
• Peak season has better weather reliability
• Have flexible return flights
• Consider helicopter charter if time-critical ($2,500 shared)

How do I handle payments safely?

Best Practices:

Deposit (30%):

• Credit card via secure gateway (chargeback protection)
• PayPal (dispute resolution)
• Bank transfer to verified company account
• Get official receipt

Balance (70%):

• Pay after arrival and office verification
• Cash in Kathmandu (no fees)
• Meet guide before final payment
• Get detailed receipt

Never:

• Pay 100% before trek starts
• Send cash by mail
• Pay to personal accounts
• Pay without written contract
• Use untraceable methods without cause

Protection:

• Keep all email communications
• Save payment receipts
• Photo copy of contract
• Credit card statements

What insurance do I need for trekking?

Essential Coverage:

Medical:

• Minimum $100,000 medical coverage
• Altitude coverage matching trek (up to 6,000m for EBC)
• Helicopter evacuation explicitly covered
• Hospitalization in Kathmandu
• Medical repatriation home

Trip:

• Trip cancellation (medical reasons)
• Trip interruption (early descent)
• Lost/stolen baggage
• Flight delays and cancellations
• Travel delays

Adventure Sports:

• Trekking explicitly listed as covered
• High-altitude coverage
• No exclusions for Nepal

Recommended Providers:

• World Nomads (popular, up to 6,000m)
• Global Rescue (unlimited altitude, premium)
• IMG Global (good value)
• SafetyWing (budget option)

Cost: $80-200 for 2-week trek depending on age and coverage.

Critical: Read policy exclusions. Some cap at 5,000m (inadequate for EBC summit 5,364m).

What are the signs of a reputable trekking agency?

Professional Indicators:

• TAAN membership (verifiable)
• 5+ years continuous operation
• Physical office you can visit
• Company email domain (@company.com)
• Professional website with details
• 50+ recent positive reviews
• Quick, helpful communication
• Transparent pricing breakdown
• Written contracts provided
• Insurance certificates shared

Safety Focus:

• Guide credentials readily shown
• First aid and medical protocols
• Emergency procedures documented
• Satellite communication mentioned
• Acclimatization days in itinerary
• Porter welfare policy displayed

Ethical Practices:

• Fair porter treatment documented
• Environmental policies
• Local community involvement
• Honest about challenges
• Willing to say no to unsafe requests
• Flexibility for weather/health

Red Flags:

• Can't verify any credentials
• Price significantly below market
• Pressure tactics to book
• Vague about inclusions
• Poor communication
• No physical office
• Gmail/Yahoo email only

Should I tip guides and porters, and how much?

Yes, tipping is customary and expected in Nepal. Wages are low, and tips are significant income.

Standard Guidelines:

Guide:

• $8-10 per day for good service
• $10-15 per day for exceptional service
• Total: $100-150 for 14-day EBC trek

Porter:

• $6-8 per day for good service
• $8-10 per day for exceptional service
• Total: $80-100 for 14-day trek

Assistant Guide (if present):

• $6-8 per day

Group Trekking:

• Pool tips with group members
• Present to guide/porters at farewell dinner
• Envelope with card is customary

When to Tip:

• End of trek at farewell dinner
• Directly to guide/porters (don't give to agency)
• Cash in Nepali Rupees or USD
• Can tip extra for exceptional situations

Tip More If:

• Guide saved you in emergency
• Exceptional cultural insights
• Went above and beyond
• Porter showed extra care

Don't Skip Tipping:

• It's factored into low base wages
• Shows appreciation for their care
• Significant income for their families
• Cultural expectation

Tip 10-15% of trek cost total, divided between staff.

Final Thoughts: Making Your Decision

Choosing a trekking agency in Nepal is one of the most important decisions you'll make for your Himalayan adventure. The right agency provides safety, cultural insight, logistical ease, and peace of mind. The wrong one can turn a dream trip into a nightmare.

Key Takeaways:

1. Safety First - Never compromise on guide credentials, insurance, and emergency protocols to save money
2. Verify Everything - Don't trust claims without verification (TAAN, NTB, insurance, reviews)
3. Communication Matters - How they respond to questions predicts how they'll handle problems
4. Ethics Count - Porter and guide treatment reveals agency character
5. Price Reflects Value - Extremely cheap agencies cut corners dangerously
6. Get It in Writing - Contracts, receipts, and email trails protect you
7. Trust Your Gut - If something feels wrong, it probably is

The Himalayas are magnificent but unforgiving. Your agency choice determines whether you return with incredible memories or cautionary tales. Invest the time to choose wisely.

Your Next Steps

If You're Planning an Everest Region Trek:

• Read our Everest Base Camp Guide
• Learn about Everest permits and fees
• Check best time to trek Everest
• Understand altitude sickness warning signs

If You're Considering Annapurna:

• Explore Annapurna Base Camp
• Compare Annapurna Circuit
• Discover Poon Hill for shorter treks
• View Mardi Himal for off-the-beaten-path

If You're Looking at Other Regions:

• Langtang Valley - Close to Kathmandu
• Manaslu Circuit - Remote and challenging
• Gokyo Lakes - Alternative to EBC
• Upper Mustang - Desert mountain culture

Essential Planning Resources:

• Nepal Trekking Permits Explained
• Best Time to Trek Nepal
• Complete Trekking Packing List
• Altitude Sickness Safety Guide

About This Guide

This guide was researched and written by the HimalayanNepal editorial team based on:

• Interviews with 150+ trekkers (2023-2025)
• Consultations with TAAN officials
• Conversations with 25+ trekking agency operators
• Review analysis from TripAdvisor, Google, and Reddit
• Personal experience with multiple agencies
• Nepal Tourism Board regulations and guidelines
• International Porter Protection Group standards
• Altitude sickness and mountain safety research

We update this guide quarterly to reflect changing conditions, new regulations, and emerging agencies. Last updated: January 29, 2025.

Did you find this guide helpful? If you've trekked with an agency (good or bad experience), please share your insights in the comments to help future trekkers make informed decisions.

Safe trekking, and namaste from the Himalayas.